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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Taleshia Douglas

September 28, 2026

5  out of  5
rating by Taleshia Douglas
"I am always satisfied with my services rendered. I receive informative text messages on the regular and the customer service is always so kind and helpful."
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Catherine D. Wharry-Russell

September 25, 2026

5  out of  5
rating by Catherine D. Wharry-Russell
"No words can fully express the gratitude I have for Mrs. Donna. She has been that awesome voice, on the other end of the phone that has changed my day around many days over the course of several years. She has taken me step-by-step through every encounter that I've had through State Farm. Thank you so much!"
We responded:
"Thank you for the five-stars, Catherine! We appreciate you!"
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Doug Burdsall

September 4, 2026

5  out of  5
rating by Doug Burdsall
"I’ve been with Jamie Shannon’s office since I moved here in 2018. I’ve had nothing but good experiences with them and I’ve added/subtracted from my policy a lot in that time. I’ve mainly worked with Donna and she has been excellent - very informative and always friendly."
We responded:
"Doug, thank you so much for being with my office since 2018! I really appreciate your loyalty and taking the time to leave us such a great review. I’m especially happy to hear how helpful Donna has been over the years—I’m lucky to have her on my team! Thank you for continuing to trust us with your auto, homeowners, and motorcycle insurance. We truly appreciate you!"
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Kathryn Morgan

May 13, 2026

3  out of  5
rating by Kathryn Morgan
"I called back in April letting them know I would be moving to another state and I wanted to stay with Statefarm. When I had previously moved, my Statefarm office in NY had contacted them and made the transition seamless. This office was unable to assist in any way and had said I'd need to find my own insurance agent to begin the process. I find a place, swap insurances before my next month bill is due to ensure no lapses in coverage. I check my bank account today and they still charged me. They were happy to take a look and refund me but informed me that id still owe them a partial month. It just left a bad taste in my mouth as I was in full contact with them that I would not be renewing another month of coverage and for their mistake I am still paying a partial month. Otherwise they have always been great and responsive and always happy to answer any and all questions."
We responded:
"I would add it. It shows you’re not just apologizing—you’re correcting the issue. I’d phrase it without suggesting the employee did something wrong individually:

> Kathryn, thank you for your feedback. I’m disappointed to hear about your experience with your move because we absolutely could have done a better job helping you through the process. While a new policy does need to be established with a State Farm agent licensed in your new state, our office could have helped connect you with an agent and made that transition easier. I’m sorry we missed the mark on that.

I’ll also be using your experience as an opportunity to make sure everyone on my team is properly trained on how to assist customers with state-to-state moves going forward. We want our customers to feel taken care of, especially during a move when there are already plenty of other things to worry about.

I truly appreciate your kind words about the service you received from us over the years. Thank you for allowing my office to serve you, and I wish you all the best in your new home!"
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Roderick Scott

March 12, 2026

4  out of  5
rating by Roderick Scott
"I had a very good experience here. I visited this location several times while handling insurance matters for my parents, and each visit was positive."
We responded:
"Roderick, thank you for taking the time to leave a review! I’m glad you had a positive experience each time you visited our office while helping with your parents’ insurance. We appreciate you trusting my team at Jaime Shannon State Farm here in Fayetteville, NC, and we’re always happy to help whenever you or your family need us."
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J Phifer

December 23, 2025

5  out of  5
rating by J Phifer
"Great office, everyone is so helpful and pleasant."
We responded:
"Thank you for the 5-star review! I’m so glad you’ve had a great experience with my team. I’m very fortunate to have such a helpful and friendly group in the office. We truly appreciate you trusting Jaime Shannon State Farm in Fayetteville, NC with your auto, homeowners, and life insurance needs!"
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chad cole

November 3, 2025

5  out of  5
rating by chad cole
"Jamie is a wonderful agent! She is very Professional and prompt with returning your cause and helping you find the best policy for you.she is amazing!"
We responded:
"Chad, thank you so much! I really appreciate the kind words and the 5-star review. I always try to make insurance simple and make sure my customers have the right coverage for their needs. Thank you for trusting me and my team at Jaime Shannon State Farm in Fayetteville, NC with your insurance!"
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Sylvia Jones

October 13, 2025

5  out of  5
rating by Sylvia Jones
"I have been with State Farm for many years and thru many relocations. They have been responsive and keep me abreast of my policy needs. I appreciate the personal touch Donna always gives me."
We responded:
"Thank you for choosing State Farm, Sylvia. I'm happy to hear Donna was able to take care of you properly! Our team here is always happy to help! "
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ANITA HUNT

October 8, 2025

5  out of  5
rating by ANITA HUNT
"The time with State Farm insurance has been great and I look forward to continuing having them as my insurance provider. The agents are wonderful and very knowledgeable and professional about polices and procedures. The rates are very reasonable and affordable because I am on a fixed income being retired. They also informed me because of my military status I received and lower rate which also helped."
We responded:
"Anita, thank you so much for the kind review and for trusting my office with your insurance! I’m glad my team has been able to help you find affordable coverage and make sure you’re receiving the discounts available to you. We especially appreciate our military families here in Fayetteville, NC. Thank you for choosing Jaime Shannon State Farm—we truly appreciate having you as a customer!"
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Curtis Barile

August 8, 2025

5  out of  5
rating by Curtis Barile
"I have been with Jaime Shannon for several years now and realy enjoy their services,Thank you."
We responded:
"Curtis, thank you for being with my office for so many years! Your continued trust means a lot to me and my team. We truly appreciate your business and the 5-star review. Thank you for choosing Jaime Shannon State Farm in Fayetteville, NC for your insurance needs!"
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Nikolay Stoyanov

March 14, 2025

5  out of  5
rating by Nikolay Stoyanov
"Abby provided exceptional service! I’m incredibly pleased with the rates on both my home and car insurance. She was always available, patient, and guided me through every step of the process with ease. Her professionalism and dedication made everything simple and stress-free. I’m beyond satisfied and highly recommend her and State Farm!"
We responded:
"Thank you Nikolya for your wonderful review! We're so glad to hear that Abby provided you with exceptional service and made your experience seamless. It’s great to know that you’re pleased with your home and car insurance rates and that Abby's professionalism and dedication helped ease the process for you. Your recommendation means the world to us! If you need any further assistance or have questions in the future, please feel free to reach out. We’re here to help!"
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Jessica

March 13, 2025

5  out of  5
rating by Jessica
"Thank you to Jamie and Abby, they made the transition from progressive to State Farm simple and easy for me, and my insurance bill was cut in half! Abby was so kind and gave me multiple options for coverage and helped me figure out what was best for me! Thank you again!"
We responded:
"Jessica, thank you so much for your kind words! We're thrilled to hear that we were able to make your transition to State Farm Insurance smooth and that you found great value in your new coverage. We strive to provide excellent service and personalized options for our clients, and it’s wonderful to know that Abby was able to assist you in finding the best fit for your insurance needs. If you have any further questions or need assistance in the future, don’t hesitate to reach out. Thank you for choosing us!"
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Tamiris Palmer

December 20, 2024

5  out of  5
rating by Tamiris Palmer
"Donna is the bomb! Jamie Shannon’s entire office is always timely and helpful with anything I bring to the table. Highly recommend giving them a call!"
We responded:
"Tamiris, thank you for your fantastic review! I am thrilled to hear that Donna and our team have consistently provided you with timely and helpful service. Your recommendation means a lot to us! If you ever need assistance or have questions, don't hesitate to reach out. We’re here to help!"
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Amanda Harris

November 8, 2024

5  out of  5
rating by Amanda Harris
"Jaime Shannon with State Farm is very helpful and personable! Anytime I call in with a question or needing something either she or the others in her office are very helpful and pleasant! I'm am very pleased to have switched to her after years with another company, was a good decision."
We responded:
"Thank you for taking the time to share your positive experience! We're delighted to hear we were been helpful and personable during your transition to State Farm. Providing exceptional customer service is our priority, and it’s great to know that you feel supported every time you reach out. We're thrilled you made the switch, and we look forward to continuing to serve your insurance needs. If you have any questions or need assistance in the future, please don’t hesitate to contact us!"
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David Cook

September 16, 2024

5  out of  5
rating by David Cook
"I have been a customer with Jamie for the last probably 2 maybe 2.5 years. Both her and her staff have been wonderful in transparency and verifying with me every step of the way. While I don't actually live near her office anymore I still advise people look into her office when they are in NC.

Stay great Jamie"
We responded:
"David, thank you for your kind words and for being with us for the past couple of years! I'm glad to hear that our transparency and step-by-step verification have made a positive impact on your experience. Even though you're no longer nearby, your recommendation means a lot. We're always here to assist with any future needs or questions you might have. Stay great yourself!

- Jaime Shannon - State Farm Insurance Agent, Fayetteville, NC"
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Local Fay Reviewer

May 21, 2024

1  out of  5
rating by Local Fay Reviewer
"Got a quote. Higher than USAA. No harm, that's what quotes are for. Politely declined. Get a call a couple months later with an even higher number asking if I was still interested. No! Why would I be if it's even higher. Now I'm getting mail quotes with the same higher rates than my current."
We responded:
"Thank you for your feedback. Without your name, I can't access the specific quote or review it. When we provide quotes and customers choose not to proceed with State Farm auto insurance, we often ask if we can follow up at their next renewal. Rates and driving records can change, affecting future options. Typically, we don’t mail quotes if we've already discussed them over the phone unless requested. Our goal is to not only save you money but also ensure you have the right coverage tailored to your needs."
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Allen B

April 5, 2024

5  out of  5
rating by Allen B
"I’m very grateful and humbled to call Jaime Shannon my State Farm Insurance Agent.
Jaime’s State Farm insurance team of skilled professionals and staff; keep me going with confidence on the roads. Their in-depth expertise of insurance policies; highlights of home and auto insurance policy coverages; gives my family peace of mind year round. The State Farm Office of Jamie Shannon re-infusing southern style hospitality and protection every family needs. Thank you."
We responded:
"Thank you for the glowing review, Allen! I'm pleased to hear that my team and I have provided you and your family with peace of mind through our comprehensive home and auto insurance policies. We are elated to know that you feel confident and protected on the roads. Please know that we are here for you whenever you need us. Jaime Shannon - State Farm Insurance Agent, Fayetteville, NC"
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Jerry Anderson

April 2, 2024

5  out of  5
rating by Jerry Anderson
"I called to have my 'adopted son' set up for transfer to Shannon's agency and was met with a great welcome by a Veteran with 4 generations of USAF service. As a long time agent i was very pleased with the reception."
We responded:
"Thank you for the five-star rating, Jerry! I'm pleased to hear about the warm welcome you received and the exceptional service provided by our team. We are grateful for your long-time support and look forward to continuing to meet your insurance needs. Jaime Shannon - State Farm Insurance Agent, Fayetteville, NC"
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Mark Thomas Witte

February 19, 2024

5  out of  5
rating by Mark Thomas Witte
"While I'm generally disinclined to provide reviews upon request, Jaime and her team provided efficient and effective service while we switched our home insurance to State Farm. She has earned the highest ratings."
We responded:
"Thank you, Mark, for the amazing review! Our team works hard to provide a great insurance experience in Fayetteville and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship!"
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Anthony Blue

February 16, 2024

5  out of  5
rating by Anthony Blue
"Jamie Shannon State Farm is the best. Recently, While, I was at DMV I was informed my vehicle was not insured. Therefore , I called my insurance agent and they immediately sent over documentation to DMV showing I had insurance.
There quick response saved me a lot of time and frustration."
We responded:
"Anthony, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help protect what matters most."
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Kayla Ford

February 8, 2024

5  out of  5
rating by Kayla Ford
"Abby at Jamie Shannon’s State Farm Insurance Agency was very kind, and a great help in assisting me get insurance."
We responded:
"Thank you for your feedback, Kayla! Abby always aims to provide prompt and helpful service. If you have any more questions or need further assistance in the future, feel free to reach out."
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Nick Persing

February 7, 2024

5  out of  5
rating by Nick Persing
"Very helpful, highly recommend."
We responded:
"Nick, thank you for the positive rating! Our team values your confidence in us to handle your insurance policies."
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Elaine Brown

February 6, 2024

5  out of  5
rating by Elaine Brown
"While searching for another insurance I came across this office and needless to say the service was not only professional, courteous and friendly but also affordable. Jaime is very knowledgeable and patient and not only provided me with auto insurance but rental insurance as well. I would recommend seeing Jaime if you are ever in the market to purchase insurance and let me also add, I didn’t have an appointment and she saw me anyway!!!!!!"
We responded:
"Thank you, Elaine, for the insightful review! It makes our day hearing about how we were able to help wonderful customers like you with your insurance needs. We appreciate you letting us know about your positive experience working with our agency, and hope to keep serving your insurance needs for years to come!"
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Candice Moody

February 6, 2024

5  out of  5
rating by Candice Moody
"Jaime has been very helpful over the years-keeping our insurance needs up to date. She has done an EXCELLENT job explaining the differences among the policies & answering any questions I have."
We responded:
"Candice, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
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andre starks

January 24, 2024

5  out of  5
rating by andre starks
"I am very happy with Jamie Shannon and her staff at State Farm. She has been my agent for many years and has helped me with storm damage, car repair, and insuring my valuables. I wouldn't think about going anywhere else. Thank you Jamie! Special shout out to Mrs. Donna!"
We responded:
"Andre, thank you for the glowing review! Serving you has truly been a pleasure, and we're overjoyed to hear that our Fayetteville team has consistently met your expectations. Your trust in us for your insurance needs means the world to us. We're honored to be your go-to choice and appreciate your continued loyalty!"